Customer Service Representative

Last Updated : 10th Dec 2023

Open Positions : 1

Location: Nairobi

Ready to Start : Immediately or in January 2024

Welcome to Petsasa!

We’re a team of animal enthusiasts dedicated to enriching the lives of pets and their owners.

We are looking for an excited and energetic individual who will help create a unique shopping experience for our customers.

If you’d like to be part of our team, we’d love to hear from you.

Location: Nairobi

Skills & Competencies
  • Diploma or Bachelor’s degree from a recognized Institution
  • Computer literacy
  • Interpersonal skills to effectively communicate with and manage customer expectations and other staff who impact performance.
  • Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
  • Should have planning and organising skills.
  • Patience and ability to listen
Responsibilities
  • Handling incoming and outgoing customer calls.
  • Interacting with customer on behalf of the company through phone calls, chat and email.
  • Providing accurate and timely information about company products and services
  • Resolving customer complaints via phone, email or social media
  • Assisting with placement of orders, refunds or exchange of items.
  • Provides information and reports as requested.
  • Any other duty assigned by the management from time to time

How to Apply

Do you have what it takes?

Contact us by sending your CV to:

Customer Care Representative Job position at Petsasa Kenya