Customer Service Representative

Last Updated : 10th Aug 2024

Open Positions : 1

Location: Nairobi

Ready to Start : 1st Sep 2024

We are looking for a passionate and dedicated Customer Care Representative to join our team at a leading eCommerce pet store in Nairobi, Kenya. The ideal candidate will play a crucial role in ensuring our customers have a seamless and enjoyable shopping experience. If you are keen to details, empathetic, quick to learn, well-organized, and an excellent communicator both in oral and written skills, we would love to have you on our team!

Key Characteristics:

  • Keen to Details: You notice the little things that others might miss, ensuring accuracy in all tasks.
  • Empathetic: You can relate to customers’ concerns and handle situations with care and understanding.
  • Quick Learner: You easily pick up new information and adapt to changes.
  • Well-Organized: You manage your tasks efficiently and keep everything in order.
  • Excellent Communicator: You express yourself clearly and effectively in both oral and written communication.
Skills & Competencies
  • Diploma or Bachelor’s degree from a recognized Institution
  • Previous experience in a customer care role, preferably in an e-commerce or retail environment.
  • Passion for pets and a good understanding of pet products is a plus.
  • Fluency in English and Kiswahili, with strong communication skills in both languages.
Responsibilities
  • Handling incoming and outgoing customer calls.
  • Interacting with customer on behalf of the company through phone calls, chat and email.
  • Providing accurate and timely information about company products and services
  • Resolving customer complaints via phone, email or social media
  • Assisting with placement of orders, refunds or exchange of items.
  • Providing information and reports as requested.
  • Any other duty assigned by the management from time to time

How to Apply

Do you have what it takes?

Click here to submit your application.

 

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