SHOPPING INFORMATION

How do I make a purchase?

To place anorder through the website, navigate to the page with the product, add item to cart and then proceed to checkout. Payment and delivery details

Do you deliver? How Fast & How Much is Delivery?

Yes, we do deliver countrywide.

In Nairobi & environs  using our riders and drivers. You can also pick your order from the dispatch centr. 

For other towns, the orders will be sent through Wells Fargo Courier , G4S or through any courier of your choice.

The cost of delivery will depend on the address that you will provide during checkout.

What forms of payment do you accept?

We accept Pay-On-Delivery (Nairobi area only), Lipa na Mpesa and payment through card (Visa, Mastercard or American Express)

Do I need an account to make an order?

No, You do not need to create an account. You can add to cart and proceed to checkout without an account.

If you would like to keep track of your purchase history, you can create an account in less than a minute.

How do I request a return or replacement?

Our return policy is simple and worry-free. Follow these steps : https://petsasa.co.ke/return-refund-policy/

GENERAL INFORMATION

Do you sell pets?

Petsasa does not sell pets or offer any adoption services as of now. For adoption services kindly contact KSPCA or the Nairobi Feline Sanctuary.

How do I contact customer service?

You can reach one of our devoted customer service reps  through live chat, email hello.ke@petsasa.com, call or Whatsapp us on +254 114 560 668.

What should I do if I receive a damaged or wrong product?

Before the delivery personnel leaves, notify them about the faulty or damaged product.

Petsasa may not accept liability for cases reported afterwards.

Can I change or cancel my order?

You can change or cancel your order by contacting us either through email or call and the necessary changes or refunds will be done.

How can I change my shipping address?

You can set your shipping address when checking out or update your existing address on the account page > https://petsasa.co.ke/account/edit-address/.