Frequently Asked Questions

Here are a few of the questions we get the most. If you don’t see what’s on your mind, reach out to us anytime on phone, chat, or email

SHOPPING INFORMATION

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PAYMENT INFORMATION

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SHIPPING & RETURNS

Delivery and shipping costs are determined on order to order basis, depending on the total weight of your ordered items and the delivery address.

The cost will be shown to you on the checkout page.

Petsasa reserves the right to change shipping rates and policies without prior notification.

The estimated delivery time for Nairobi and most towns across Kenya is 1-2 business days starting from the following morning from when the order was placed.

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Porta sapien nulla maecenas quis condimentum curabitur suscipit dolor est phasellus dui sociis fringilla a dignissim quisque ullamcorper nec eu eros.Elit consectetur non parturient tempus adipiscing nullam metus.

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Shipping/Delivery cost where applicable will always be clearly shown to the customer before the order is paid for.

RETURNS, REFUNDS & EXCHANGES

Yes, we accept returns on most items. For a return to be accepted, it must be a returnable item and a valid reason must be given.

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Items which fall in any or all of the following categories are not returnable whatsoever.

  1. Dog beds
  2. Dog crates, gates and kennels
  3. Cat trees, cat scratching post and cat condos

Petsasa reserves the right to refuse the return of any products.

Yes, all Petsasa returns are free. The customers bares the full cost of return as charged by the courier company. This has nothing to do with Petsasa or its staff.

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