SHOPPING INFORMATION
To place anorder through the website, navigate to the page with the product, add item to cart and then proceed to checkout. Payment and delivery details
Yes, we do deliver countrywide.
In Nairobi & environs using our riders and drivers. You can also pick your order from the dispatch centr.
For other towns, the orders will be sent through Wells Fargo Courier , G4S or through any courier of your choice.
The cost of delivery will depend on the address that you will provide during checkout.
We accept Pay-On-Delivery (Nairobi area only), Lipa na Mpesa and payment through card (Visa, Mastercard or American Express)
No, You do not need to create an account. You can add to cart and proceed to checkout without an account.
If you would like to keep track of your purchase history, you can create an account in less than a minute.
Our return policy is simple and worry-free. Follow these steps : https://petsasa.co.ke/return-refund-policy/
GENERAL INFORMATION
Petsasa does not sell pets or offer any adoption services as of now. For adoption services kindly contact KSPCA or the Nairobi Feline Sanctuary.
You can reach one of our devoted customer service reps through live chat, email hello.ke@petsasa.com, call or Whatsapp us on +254 114 560 668.
Before the delivery personnel leaves, notify them about the faulty or damaged product.
Petsasa may not accept liability for cases reported afterwards.
You can change or cancel your order by contacting us either through email or call and the necessary changes or refunds will be done.
You can set your shipping address when checking out or update your existing address on the account page > https://petsasa.co.ke/account/edit-address/.